Shipping & Returns
Shipping Information
Shipping Methods
- Standard Shipping: 5-7 business days - ₺50
- Express Shipping: 2-3 business days - ₺100
- Free Shipping: On orders over ₺2000
Processing Time
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
Return Policy
30-Day Return Window
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to the nature of fragrances, opened products cannot be returned for hygiene reasons.
How to Return
- Contact our customer service team at returns@oleumsperfume.com
- Provide your order number and reason for return
- Receive a return authorization and shipping label
- Pack the item securely in its original packaging
- Ship the package using the provided label
Refund Process
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Exchanges
If you would like to exchange an item for a different size or fragrance, please contact our customer service team. We will process the exchange as quickly as possible.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@oleumsperfume.com with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
Questions?
For any questions about shipping or returns, please contact us at support@oleumsperfume.com or call +90 555 123 4567.